Terms & Conditions

Terms & Conditions of the site

Use of the service

The website site shall be governed under the terms and conditions here defined, which the Customer agrees to comply with.

Vista Alegre may, at any time, change all or part of the terms and conditions herein.


1. Property of the site
Faianças Artisticas Bordallo Pinheiro SA
NIF: 500 108 684
Rua António Oliveira nº 28
2500-271 Caldas da Rainha - Portugal

Tel: +351 262 839 380
Fax: +351 262 839 381


2. Placing an order

If you wish to buy a product, you can send us an enquiry to the following email address indicating the products that you wish to acquire and the country for shipping.

3. Limitation of the liability

We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we proceed with their correction as soon as possible.

The photographs presented on the site are merely illustrative. We recommend that you consult the product characteristics for detailed information.

Despite the efforts of Bordallo Pinheiro, some products may have an incorrect price, therefore we also check the prices when processing orders. If the price of the product is less than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision as to whether or not he accepts the new price or if he wishes to cancel the order.


4.  Registration and protection of personal data

When registering to use this website, we will ask the Customer to create a password. The Customer should keep it strictly confidential, not revealing nor sharing it with third parties. The Customer is entirely and exclusively responsible for the use of his password and any orders placed by using it, even without his knowledge.

In the case of registered Customers, we will collect the information required to carry out the whole transaction and for future contacts that may be necessary so as to ensure the best customer service.

The Customer assures that the personal data provided are true and accurate and undertakes to notify any changes. Any loss or damage caused to Bordallo Pinheiro or a third party resulting from incorrect inaccurate or incomplete information on the registration forms will be the sole responsibility of the Customer.

The services provided by Bordallo Pinheiro will always honour the provisions of the Personal Data Protection Law - Law no. 67/98 of October the 26th, therefore, the sole purpose of Bordallo Pinheiro regarding the Customer's personal data is the customer’s account management, billing, communication with customers, statistical analysis and direct marketing, assuming the commitment to privacy and security in the processing of personal data of each customer.

The customer authorizes Bordallo Pinheiro to send information on products and services that may be of interest, using their personal data for direct marketing. At any time, you may request access, correction and deletion of data, using the following contacts:

Customer Service

3830-292 Ílhavo - Portugal
Tel. +351 707 266 822
Fax. +351 234 320 783

5. Intellectual and industrial property

All texts and images reproduced or represented in the site are the sole property of Bordallo Pinheiro and are, as such, strictly reserved for Bordallo Pinheiro and protected under copyright and intellectual property rights regarding third parties.

Any reproduction or representation, whether total or partial, of the site or of all or part of the elements included in it is strictly forbidden.

Trade names, trademarks or distinctive symbols reproduced in the site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinctive symbol is strictly forbidden


6. Applicable law and jurisdiction
These Terms and Conditions in the site are governed by Portuguese legislation.
The parties agree that any dispute arising from the interpretation and/or application of these Terms and Conditions, whose amicable settlement is not reached, will be submitted exclusively to the jurisdiction of the courts of the headquarters of the Bordallo Pinheiro, with express waiver to any other.
By using, the Customer accepts and agrees with these Terms and Conditions and the Privacy Policy and Personal Data Protection.

In force since June 6th, 2013